Asem Ahmed

2023-08-01 — Present

• ❖Technical Support Specialist with experience supporting ERP systems and Mobile ERP applications, focused on system stability, issue resolution, and user experience improvement.
• ❖Providing technical support to clients, diagnosing software issues, performing Root Cause Analysis, and documenting technical details in a clear and structured manner.
• ❖Collaborating closely with development teams by delivering actionable issue reports, including steps to reproduce, expected versus actual behavior, and supporting evidence such as logs and screenshots.
• ❖Testing and validating APIs by analyzing request and response data, identifying integration issues, and using tools such as Postman to troubleshoot backend and integration failures.
• ❖Investigating backend and integration-level issues, reviewing IIS logs, and analyzing runtime errors to ensure reliable system operations.
• ❖Working with third-party and intermediary APIs, including payment gateways, messaging services such as WhatsApp API, and integrations with external entities and government platforms.
• ❖Using Oracle Database and SQL queries to validate data, analyze logs, and identify inconsistencies related to technical issues.
• ❖Correlating application, API, and database logs to accelerate root cause identification and reduce resolution time.
• ❖Validating fixes through functional validation and regression testing to ensure system stability and prevent issue recurrence.
• ❖Contributing to training and mentoring university students through cooperative training programs, supporting hands-on development projects, and sharing technical knowledge to strengthen their practical skills.

2022-01-01 — Present

• ❖Developed mobile applications for both iOS and Android platforms, managing the full lifecycle from planning to launch.
• ❖Designed user-centered UI/UX with a focus on simplicity and usability, enhancing user engagement.
• ❖Built and integrated backend services and APIs, ensuring seamless connectivity with databases.
• ❖Conducted thorough testing of APIs, documenting issues clearly to improve application performance and stability.

2022-01-01 — 2023-08-01

• ❖Led a technical team in planning tasks and assigning roles to ensure timely delivery.
• ❖Designed and developed a meals and gifts application using the Flutter framework to enhance user experience.
• ❖Collaborated with cross-functional teams to align technical requirements with event objectives.
• ❖Analyzed technical challenges, proposing innovative solutions to improve workflows and attendee experience.

2022-01-01 — 2023-02-01

• ❖Delivered technical mentorship and coaching to university students, focusing on programming fundamentals and real-world application development.
• ❖Instructed on object-oriented programming principles using Dart, enhancing students' practical skills.
• ❖Guided students in user interface development with Flutter, emphasizing user-friendly design.
• ❖Implemented database integration techniques using SQLite and Firebase, connecting applications to data sources effectively.